Return & Refund Policy

We want you to be happy with your order. Because we work with global suppliers, our return process is reviewed case by case.

Before returning an item

Please contact us before sending any item back. Returns sent without prior approval may not be accepted or refunded.

Damaged or wrong items

If your item arrives damaged or incorrect, contact us within 14 days of delivery and include clear photos or video. We will offer a replacement or refund where appropriate.

Items that may not be returnable

Personalized, custom-made, intimate, or hygiene-sensitive items may not be eligible for return unless they arrive defective.

Shipping delays

Shipping delays alone do not automatically qualify for a refund unless the order is confirmed lost in transit or exceeds the stated estimated delivery range significantly.

Refund processing

Approved refunds are processed to the original payment method, typically within 5–10 business days after we receive the returned item or confirm the case.

This policy is intended to comply with applicable consumer laws in our target markets, including the United States, United Kingdom, European Union, Canada, and Australia.